Shop employees experience knife threats and harassment, with over half reporting regular abuse. Campaigns such as Let's Respect Retail and ShopKind Week draw attention to increasing retail abuse. The rise in abuse is linked to a series of events documented across the sector during the fall season.

A Waitrose veteran takes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC opens a new store in Oslo, celebrated by Robbie Fowler. Independent retailers grow within Staffordshire's shopping centre. Retailers are reviewing staffing levels and training in response. Staff unions demand for additional safeguards as cases climb.